Privacy Policy

Woolmuse respects the privacy of our users (“you”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit woolmuse.com (the “Site”). If you do not agree with this policy, please do not use the Site.

1. Policy Updates

   We may update this Privacy Policy from time to time. Any changes take effect when posted on this page. Your continued use of the Site means you accept the updated policy.

2. Information We Collect

   We may collect information you provide directly and information collected automatically when you browse the Site.

3. Personal Information You Provide

   When you place an order, create an account, or contact us, you may provide details such as your name, email, phone number, billing/shipping address, and order-related information.

4. Information Collected Automatically

   When you access the Site, our servers may collect technical data such as IP address, browser type, device information, pages viewed, access times, and referring/exit pages.

5. Payment Information

   All payments are securely processed by Stripe, a third-party payment service provider. We do not store, process, or retain full payment card details (including card number, CVV, or security code) on our servers. Stripe may collect and process your payment information in accordance with its own Privacy Policy.

6. How We Use Your Information

   We use information to process orders, provide customer support, deliver purchased products, communicate about your order or account, prevent fraud, and improve the Site’s performance and user experience.

7. When We Share Information

   We may share information with service providers who help us operate the Site, such as payment processing, website hosting, email delivery, logistics/fulfillment, analytics, and customer support. We may also share information when required by law or to protect our rights and users.

8. Cookies & Similar Technologies

   We use cookies and similar technologies to operate the Site, remember preferences, support checkout, improve performance, and understand how visitors use the Site. You can control cookies through your browser settings; blocking cookies may affect Site functionality.

9. Analytics & Advertising

   We may use analytics and advertising partners that rely on cookies to measure traffic, improve marketing effectiveness, and display relevant ads. Where available, you may be able to opt out of interest-based advertising using industry opt-out tools.

10. Third-Party Links

    The Site may include links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies before providing personal information.

11. Security

    We use reasonable administrative, technical, and physical safeguards to protect your information. However, no online method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. International Data Transfers

    Because we provide services and ship orders internationally, your information may be processed or stored in countries other than your own, including the United States. When we transfer personal data internationally, we take reasonable measures to protect it, such as using contractual safeguards with service providers, limiting access on a need-to-know basis, and using encryption in transit where appropriate.

13. Children’s Privacy

    We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us at [email protected].

14. Contact & Additional Information

    If you have questions about this Privacy Policy, contact us at [email protected].

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