We take pride in the quality of our products and maintain strict quality control standards. If you experience any issues after receiving your item, please contact our customer service team at [email protected].

Return Policy

  1. Items may be returned or exchanged within 30 days from the date of delivery.
  2. All returns must be approved by our customer service team before being sent back.
  3. Return shipping responsibility is determined based on the reason for the return:
  • If the return is due to our error (wrong item sent, damaged, or defective product), we will reimburse the return shipping cost.
  • If the return is due to customer-related reasons, the customer is responsible for the return shipping fee. Shipping costs depend on the courier selected.

Customer-related reasons include, but are not limited to:

  • The product does not meet expectations.
  • The selected size does not fit.
  • The color does not meet expectations.
  • Change of mind or no longer needing the item.
  • Incorrect item or quantity ordered.
  • Failure to review the product description before purchase.
  1. If you receive an incorrect, damaged, or defective item, please contact us at [email protected] within 7 days of delivery and provide clear photos. We will review the case and arrange a replacement or refund where applicable.
  2. Please do not return any items without contacting our customer service team to obtain the correct return address.

Return Requirements
(1) Items without quality issues must be returned unused, unworn, undamaged, and in their original packaging with all tags attached.
(2) Customers must obtain approval from Woolmuse customer service before returning any items.
(3) For quality issues or incorrect items, customers must provide clear photos showing the issue.

Customers may request a return or refund under the following circumstances:

  • Items damaged, defective, or missing parts due to our error.
  • Items that differ significantly from the product description.
  • Items returned to the sender due to delivery failure.
  • Items not delivered within the agreed delivery timeframe.

Return Process

Please follow the steps below to ensure smooth processing:

  1. Contact our customer service team and provide the following information:
  • Order number
  • Product name or SKU
  • Reason for return
  1. Our customer service team will respond within 24 business hours.
  2. After receiving return approval, ship the item to the provided return address and send us the tracking number as proof of return.
  3. Once the returned item is received and inspected, we will process the refund or exchange accordingly.

Important Notice

  1. Please do not send returns to the sender’s address on the package. Only use the return address provided by our customer service team.
  2. Please ensure that only Woolmuse items are included in your return package. We are not responsible for non-Woolmuse items sent to us.
  3. We are not liable for return packages that are lost or stolen during transit. Please retain your tracking information.

Refund Policy

  1. Misprinted, damaged, or defective items caused by our production or shipping process are eligible for a full refund, including return shipping costs.
  2. Orders cancelled within 24 hours of purchase are eligible for a full refund.
  3. Orders cancelled before shipment are eligible for a full refund.
  4. Orders that have already been shipped cannot be cancelled.
  5. If a parcel is confirmed lost in transit, a full refund will be issued.
  6. If a package is returned due to an unrecognized address, reshipment can be arranged at the customer’s expense.
  7. Customers are responsible for losses caused by providing an incorrect or incomplete shipping address.
  8. Items showing signs of use, washing, stains, odors, makeup, pet hair, or other contamination may be denied a refund.
  9. Refunds may take up to 7 business days to appear in your account, depending on your payment provider.

Return Label Information

Defective or Incorrect Items
If the item is defective or damaged during transit, we will provide return instructions and cover the return shipping cost.

Customer-Initiated Returns
If the return is due to personal reasons such as size or preference, the customer is responsible for return shipping.

Contact Information

Address: GUANG ZHOU SHI ZENG CHENG QU ZENG JIANG JIE DAO DONG SHAN LU 10 HAO 605 FANG

Tel:+86 19739099474

Email: [email protected]

Business Hours: Monday – Friday, 08:00 – 17:00 (UTC+8)

We will respond to all inquiries within 24 business hours.