Order Processing & Delivery

At Woolmuse, every order matters to us. Our goal is to process and deliver your items as efficiently as possible. Below is an overview of the journey your order takes—from payment confirmation to final delivery.

Shipping is available to the United States, the United Kingdom, France, and Australia.

Please note (Customs & Taxes for International Orders): For shipments to the UK, France, and Australia, your order may be subject to customs duties, import taxes, or VAT/GST charged by local authorities. These charges are not included in the product price or shipping fee and are the customer’s responsibility. Customs policies vary by country—please contact your local customs office for details.

Payment Confirmation

  • Once your payment is authorized and verified, a confirmation email will be sent to you.

Order Processing

  • Orders are typically processed within 1–2 business days. Weekends and public holidays are not included.

Shipping Fees

  • United States (US): $7.99 for orders under $79. Orders of $79 or more qualify for free shipping.
  • United Kingdom (UK): Standard shipping $9.99 per order.
  • France (FR): Standard shipping $9.99 per order.
  • Australia (AU): Standard shipping $12.99 per order.
  • For oversized or overweight parcels, an additional shipping charge may apply. If needed, we will contact you before dispatch.

Estimated Delivery Time

  • Total delivery time includes processing and shipping. Processing: 1–2 business days. Shipping: varies by destination.
  • United States (US): 5–10 business days
  • United Kingdom (UK) & France (FR): 7–12 business days
  • Australia (AU): 8–15 business days
  • Delivery times are estimates and may be affected by customs inspections, local delivery networks, remote areas, and peak-season carrier capacity.

Carriers & Delivery Partners

  • Carriers are selected automatically based on order size, weight, and destination.
  • US domestic: USPS / UPS / FedEx (or their partner networks).
  • International (UK/FR/AU): USPS international services, DHL eCommerce, Asendia, 4PX, or similar cross-border lines. Final-mile delivery may be completed by local postal services (e.g., Royal Mail, La Poste, Australia Post) or local delivery partners.
  • Orders containing PO Box addresses may require address confirmation or modification if delivery is not supported.

Track Your Order

  • After your order leaves our warehouse, you will receive a shipping notification email with tracking details. Tracking information may take up to 24–72 hours to update.
  • You can track your order anytime by visiting Track Order.
  • If tracking information does not update, please contact our support team for assistance.

Possible Shipping Delays

Tracking updates or delivery times may be affected by circumstances beyond our control, including:

  • Severe weather conditions (storms, floods, earthquakes, etc.)
  • Public holidays, strikes, or major local events
  • Customs inspections and peak-season carrier capacity limitations

If you have any questions regarding shipping or delivery, please contact us at [email protected].