Terms of Service

1. Overview

   This website (the “Site”) is operated by GUANG ZHOU YANG GU BAI HUO YOU XIAN GONG SI (“Company”). Woolmuse is the brand name under which we offer products and services online. The Site is accessible via our official domain, woolmuse.com (and any subdomains or pages that link back to it). Throughout the Site, the terms “we”, “us”, and “our” refer to GUANG ZHOU YANG GU BAI HUO YOU XIAN GONG SI. By accessing the Site or purchasing from us, you agree to be bound by these Terms of Service (“Terms”) and all applicable policies referenced herein.

2. Eligibility & Acceptable Use

   By using this Site, you confirm that you are at least the age of majority in your place of residence, or that you have legal consent to use this Site. You agree not to use the Site, products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose, including attempting to disrupt or compromise the Site’s security or functionality.

3. Account & Customer Responsibilities

   If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to provide accurate, complete, and current information, including billing and shipping details. We are not responsible for delays or losses caused by incorrect or incomplete information provided by you.

4. Products, Descriptions & Availability

   All products are sold online and are subject to availability. We strive to display product information, colors, sizing, and images as accurately as possible; however, variations may occur due to lighting, device display settings, or manufacturing batches. We reserve the right to limit quantities, discontinue items, or modify product descriptions at any time without prior notice.

5. Pricing, Promotions & Taxes

   Prices are shown in the currency displayed at checkout and may change without notice. Promotional discounts, free shipping thresholds, and special offers may be time-limited and subject to specific terms. Depending on your location, your order may be subject to sales tax, VAT/GST, customs duties, or import fees charged by local authorities. Where applicable, taxes may be calculated at checkout. Customs duties and import fees (if any) are generally the customer’s responsibility.

6. Orders, Payment & Fraud Prevention

   By placing an order, you authorize us to charge the payment method provided for the order total (including shipping and applicable taxes). We reserve the right to refuse, cancel, or limit any order at our discretion, including for suspected fraud, unauthorized transactions, pricing/stock errors, or abnormal purchasing activity. If we cancel an order after payment is captured, we will issue a refund to the original payment method in accordance with our policies.

7. Shipping, Delivery & Risk of Loss

   Delivery times include order processing and shipping. Estimated transit times are provided for reference and are not guaranteed. Carrier delays, customs inspections, weather events, peak-season congestion, and remote-area delivery constraints may impact delivery. Risk of loss generally passes to the customer once the parcel is handed over to the carrier, unless otherwise required by applicable law. Shipping and delivery details are further governed by our Shipping Policy.

8. Returns, Exchanges & Refunds

   Returns and exchanges are accepted only in accordance with our Refund & Return Policy. Items must meet eligibility conditions (e.g., timeframe, condition, tags/packaging, and approval requirements). Refunds are processed after returned items are received and inspected. Shipping charges may be non-refundable unless required by law or where the return is due to our error (e.g., damaged/incorrect item).

9. Intellectual Property

   All content on the Site—including text, graphics, images, logos, product names, designs, and page layouts— is owned by or licensed to GUANG ZHOU YANG GU BAI HUO YOU XIAN GONG SI and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, or exploit any content without our prior written permission, except as permitted by law.

10. User Content & Reviews

    If you submit reviews, comments, images, or other content (“User Content”), you grant GUANG ZHOU YANG GU BAI HUO YOU XIAN GONG SI a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display such User Content for business purposes (including marketing and product display), subject to applicable law. You represent that your User Content does not violate third-party rights and is not unlawful, defamatory, or misleading.

11. Prohibited Activities

    You agree not to: (a) use the Site for any unlawful purpose; (b) attempt to gain unauthorized access to accounts, systems, or networks; (c) transmit malware, spam, or harmful code; (d) scrape or harvest data without permission; (e) interfere with the Site’s operation; or (f) misuse promotions or coupon systems. We may suspend or terminate access for violations.

12. Disclaimer of Warranties

    To the fullest extent permitted by law, the Site and services are provided on an “as is” and “as available” basis. We do not guarantee that the Site will be uninterrupted, secure, or error-free. Product performance may vary by individual use and circumstances. Some jurisdictions do not allow certain warranty disclaimers, so these limitations may not apply to you.

13. Limitation of Liability

    To the fullest extent permitted by law, GUANG ZHOU YANG GU BAI HUO YOU XIAN GONG SI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Site, products, or services, including delays, lost profits, or data loss. Our total liability for any claim shall not exceed the amount paid by you for the product(s) giving rise to the claim, unless otherwise required by applicable law.

14. Personal Information

    Your submission of personal information through the Site is governed by our Privacy Policy. We take reasonable measures to protect personal data, and we do not store full payment card details on our servers.

15. Governing Law & Dispute Resolution

    These Terms are governed by the laws of the People’s Republic of China, excluding its conflict of law rules, except where mandatory consumer protection laws in your jurisdiction require otherwise. We encourage you to contact us first to resolve any concerns in good faith. If a dispute cannot be resolved informally, either party may submit the dispute to the competent People’s Court with jurisdiction in accordance with applicable law.

16. Updates to Terms

    We reserve the right to update or modify these Terms at any time. Changes take effect when posted on this page. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.